Core to running the HM Coastguard lifesaving service is the need to have accurate accessible information available to support its 2500 volunteers. Read on for how we modernised an old tired knowledge base by building an intranet.
Building an intranet for HM Coastguard
Sector:
Services:
The Challenge
HM Coastguard is one of the four emergency services in the UK. Preventing loss of life at the coast or at sea by coordinating and supporting search and rescue operations. Therefore the HM Coastguard conducts a 24/7 operation across the UK, with over 300 stations, manned by a team of over 2,500 volunteers.
The Coastguard Rescue Service (CRS) website is a central repository of guidance to support the effective operation of the Coastguard Rescue Service. The system contains operational procedures, guidance and documentation for all aspects of the CRS activities.
However, the software running the CRS website was considered no longer fit for purpose. Users found it difficult to find and access information, the process to update content was cumbersome and no management information was available from the site.
The new intranet would have appropriate security, authorisation and management information capabilities. It would need to adhere to GDS standards, and be WCAG2.1 compliant.
Our Approach
Zaltek delivered the project using the agile methodology. For instance, we run the agile rituals day-to-day, including Daily 9:15 standups, Sprint planning, retrospectives and Show and Tells. We use agile on all our projects as it creates predictability and gives our customers key opportunity points to provide feedback
The Result
The new intranet would have appropriate security, authorisation and management information capabilities. It would need to adhere to GDS standards, and be WCAG2.1 compliant.
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