The NHS Specialist Pharmacy Service (SPS), a vital resource in the healthcare sector, manages over 2 million website visits annually. With such a large audience relying on their platform, they needed a robust, reliable IT infrastructure to ensure uninterrupted service delivery. After onboarding NHS SPS, Zaltek provided a full package of hosting, software development, and IT support, transforming their IT landscape and improving operational efficiency.
NHS Specialist Pharmacy Service – Streamlined IT Solutions for a High-Traffic Organisation
Sector:
Services:
The Challenge
As a high-traffic organisation, NHS SPS needed an IT solution that could handle their significant demands while ensuring excellent performance, security, and reliability. Upon reviewing their operations, Zaltek noticed a backlog of unresolved technical jobs and occasional performance challenges that were impacting the speed and reliability of their online services.
NHS SPS required a streamlined approach to IT management that would support both their day-to-day operations and long-term growth.
Our Approach
Zaltek worked closely with NHS SPS to deliver a comprehensive solution that addressed their immediate and ongoing needs:
- Full Hosting & Infrastructure Support: We provided a hosting environment that ensured 99.9%+ uptime, critical for maintaining their vast number of website visits. Our solution prioritised performance and reliability to handle peak traffic periods.
- Software Development: Custom software development was deployed to optimise internal processes and enhance the website’s user experience, improving the functionality and accessibility of the platform for users.
- Proactive IT Support: We introduced a proactive IT support system, focusing on reducing ticket resolution times and eliminating the backlog of technical issues. By implementing real-time monitoring and efficient workflows, we ensured faster response and resolution times for all support requests.
The Result
The improvements following our onboarding of NHS SPS were substantial and immediately noticeable:
- Backlog Eliminated: We quickly worked through the backlog of unresolved issues, allowing NHS SPS to focus on forward momentum without IT bottlenecks.
- 99.9%+ Uptime: Our optimised hosting environment has delivered 99.9%+ uptime, ensuring their website remains available and reliable for healthcare professionals and the public alike.
- Faster Ticket Resolution: With our proactive support in place, ticket resolution times have drastically reduced, leading to improved efficiency and reduced operational delays.
Thanks to Zaltek’s tailored approach, NHS Specialist Pharmacy Service now benefits from a seamless, scalable, and efficient IT solution that supports their critical role in the healthcare sector.
Other Case Studies
Get In Touch
Ready to Get Started?
Are you ready to partner with Zaltek? Do you have questions? Would you like to provide some feedback? We’d love to hear from you – use this form to get in touch and we’ll get back to you as soon as possible.
